Privacy Policy

Chave Laranja – Mediação Imobiliária LDA, with registered office at Rua Fernão Vilarinho, LT 15, Lj 7 and Tax ID (NIPC) 509407790, is the owner of the domain www.mimosaproperties.com, where its WEBSITE is hosted.

Chave Laranja – Mediação Imobiliária LDA IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CLIENTS AND WEBSITE USERS AND HAS THEREFORE PREPARED AND ADOPTED THIS POLICY AND THE PRACTICES DESCRIBED HEREIN.

THIS PRIVACY POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED. WE RECOMMEND THAT YOU READ IT TO UNDERSTAND THE CONDITIONS UNDER WHICH YOUR PERSONAL DATA IS COLLECTED AND USED.

Our privacy policy complies with applicable Portuguese legislation, namely Law no. 58/2019 of August 8 (Personal Data Protection Law), other applicable national laws, and Regulation (EU) 2016/679 of April 27 (GDPR). Data protection legislation is subject to revision, so we recommend that users regularly consult our privacy statement. For reference, you may consult www.cnpd.pt. This website complies with national and EU legislation. Portuguese courts shall have exclusive jurisdiction over any dispute arising from the use of this website.

1. WHAT IS THIS POLICY ABOUT?

1.1. This Privacy Policy explains how we collect and process personal data necessary for providing services available through the WEBSITE.
1.2. Examples include newsletter subscriptions, contacting us, or submitting a job application.
1.3. The aim is to provide these services efficiently and without inconvenience, describing the practices adopted for this purpose.

2. WHAT IS PERSONAL DATA?

2.1. Personal data means any information relating to a person that identifies or makes them identifiable, regardless of the nature or format of the information, including sound and image.
2.2. Examples: first name, last name, email address, phone/mobile number.
2.3. An identifiable person is one who can be identified directly or indirectly, in particular by reference to an identification number or specific elements of their physical, physiological, mental, economic, cultural, or social identity.

3. HOW WILL WE USE YOUR PERSONAL DATA?

3.1. We will use your personal data for the following purposes:

(a) To analyze and respond to your messages, customer support, and information requests;
(b) To process your job application;
(c) To send newsletters or other publications you requested and/or that may interest you;
(d) Website management operations;
(e) To maintain a record of your contact details;
(f) Commercial purposes such as data analysis and audits;
(g) Fraud prevention and IT security;
(h) To adapt, improve and modify services, including identifying usage trends and evaluating promotional campaign effectiveness.

3.2. These processing operations are essential for customer satisfaction and our business activity and are carried out in accordance with applicable law and best practices.
3.3. Your personal data will not be reused for other purposes unrelated to those initially identified.

4. WHAT ARE THE LEGAL GROUNDS FOR PROCESSING?

5. HOW DO WE COLLECT YOUR PERSONAL DATA?

5.1. We collect your personal data through forms available on the WEBSITE, through the WEBSITE itself and its communication with your device, and through emails you send us.
5.2. Your personal data is collected through your device as follows:
(a) Contact request;
(b) Job application submission;
(c) Newsletter subscription;
(d) Your browser;
(e) Cookies;
(f) IP address.

5.3. Chave Laranja – Mediação Imobiliária LDA undertakes to process your data lawfully and legitimately.
5.4. We will not sell, rent, or share your personal data with third parties except in cases clearly identified in this Privacy Policy (see Section 9).
5.5. Mimosaproperties services are not directed at minors, and personal data of minors is not intentionally processed.

6. WHAT ARE COOKIES?

6.1. Cookies are small information files that help identify your browser and may store information such as user settings and preferences.
6.2. We store cookies on your device to personalize and facilitate navigation, troubleshoot, compile statistics, ensure quality, and monitor system security.
6.3. Except for strictly necessary cookies, storage depends on user consent, which may be withdrawn at any time via browser tools.
6.4. For more information, consult our Cookie Policy.

7. HOW DO WE PROTECT YOUR PERSONAL DATA?

7.1. Your personal data is kept secure through technical and organizational measures ensuring access only to authorized employees.
7.2. We use data center providers offering documented security guarantees.
7.3. Data is stored on secure servers at PORTUGAL TELECOM DATA CENTER, S.A., NIPC 510.030.785, Rua Data Center 6200-065 Covilhã.
7.4. HTTPS encryption is used to secure communications.
7.5. No security system is completely impenetrable.

8. HOW CAN YOU EXERCISE YOUR RIGHTS?

You have the right to:
(a) Access;
(b) Rectification;
(c) Erasure;
(d) Restriction;
(e) Object;
(f) Data portability.

You may lodge a complaint with CNPD (www.cnpd.pt).
Contact: leads@mimosaproperties.com

9. WHEN DO WE SHARE DATA WITH THIRD PARTIES?

9.1. We may use third-party service providers (maintenance, marketing, billing).
9.2. They receive only necessary data and provide high protection guarantees.
9.3. Data may also be disclosed by court order.

10. THIRD-PARTY WEBSITES

We are not responsible for external websites such as Facebook, Instagram, YouTube, WhatsApp, LinkedIn.

11. DATA TRANSFERS OUTSIDE THE EU

Transfers outside the EU comply with legal requirements and adequacy safeguards.

12. MINORS

The website is not directed to minors under 16.

13. SENSITIVE PERSONAL DATA

Sensitive data (race, religion, health, sexual orientation, etc.) should not be sent and will be deleted if received.

14. CHANGES TO THIS POLICY

We reserve the right to amend this Privacy Policy.

15. CONTACT DETAILS

Email: denuncia@mimosaproperties.com